USE POLICY
GENERAL CONDITIONS
The terms that you accept when consulting information on this page of www.brumbee.com.mx are described below.
By browsing, accessing or using this site, you acknowledge that you have read, understand and agree to the provisions of these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site.
This site may, without prior notice, modify these conditions of use and any other information contained therein.
WHEN BROWSING OR ACCESSING INFORMATION
This site contains proprietary notices and copyright information, the terms of which must be observed and followed. See the link under the heading “trademarks” for related information.
BrumBee® grants you a limited, non-exclusive, non-transferable license to access and view the pages on this site as a customer or potential customer, provided you comply with the terms of use, and all copyrights, trademarks. The use authorized under this agreement is non-commercial in nature (eg, you may not sell the content you access on or through this site). Any other use of this site is prohibited.
The content of this website, the text, the images and their arrangement are part of the BrumBee® trademark. All trademarks, customer logos used or mentioned on this website are the property of their respective owners.
RESPONSIBILITIES
You are responsible for compliance with the laws of the jurisdiction from which you access this website and you warrant that you will not access or use the information contained on this site in a manner that violates such laws. All information you submit to us through this site will be considered non-confidential and non-proprietary.
BrumBee® does not accept the unauthorized presentation of information when it is not covered by a previously expressly established business relationship. To protect our own interests and the interests of our existing customers, we must treat these types of submissions with the utmost care. It is important to note that, if there is no express commercial relationship, BrumBee® does not treat any such submissions as confidential.
PAYMENTS BY CREDIT OR DEBIT CARD
These conditions of use (General Conditions) constitute a contract between any person (hereinafter User or in plural Users) who wishes to contract the use of BrumBee® licenses ERP Cloud and access and/or use the credit or debit card payment service, owned by EPSA Servicios Estratégicos SA de CV, hereinafter referred to as EPSA, in which case the User will be subject to the terms and conditions that govern when using BrumBee® services.
These General Conditions describe the rights and responsibilities of the User and EPSA when using the credit or debit card payment services.
The User must read, understand and accept all the conditions established in these General Conditions and other policies and principles incorporated therein by reference, prior to using the service.
Any person who does not accept these general terms and conditions, which are mandatory and binding, must refrain from using the site and/or payment services.
1- PAYMENT WITH CREDIT OR DEBIT CARDS
A) Registration. Any User who wishes to use the Service does not require an account registration, since the purpose of payment by credit or debit card is to activate an environment for the use of licenses, which has finished its period of use in its demo version or a new productive environment of BrumBee® For your company.
B) Information prior to the payment request. The information prior to the payment request is stored on our BrumBee® servers, with the purpose of being able to issue you an invoice after your purchase.
C) Your credit or debit card information. This information is not stored in our information records, however, it is used through the Openpay platform of BBVA Bancomer, which we have contracted to be able to offer you the electronic payment service from the BrumBee® portal, this platform has technology anti-fraud that allows you to provide the highest levels of bank security for this type of operation.
D) User Responsibilities. The User is responsible for the veracity of the information provided and its handling, and may not allow or authorize the use of their information by third parties in our payment platform. The operations carried out will be understood to be carried out in the currency of legal tender, Mexican pesos, except in cases where another currency is expressly indicated.
E) Responsibility for the Request. EPSA will not be responsible for erroneous or incomplete orders, instructions and/or payments caused by the erroneous introduction of the information or the payment operation, carried out by the User.
F) License activation. The customer service area will contact you to provide you with the corresponding support and training within a maximum period of 12 hours. during business hours from 9:00 a.m. to 5:00 p.m. or consult our contact section on our page www.brumbee.com.mx to call us.
G) Capacity. Payment operations may only be carried out by those persons who have the legal capacity to contract. They will not be able to register or use the services under age, people who do not have the capacity to contract.
H) Limitation of Liability for the Service and/or the Platform. EPSA does not guarantee continuous or uninterrupted access and use of the card payment system. The system may eventually be unavailable due to technical difficulties or Internet failures in the links or due to any other circumstance unrelated to the BrumBee® service. Users may NOT attribute any responsibility to EPSA, nor demand any compensation, by virtue of damages resulting from the aforementioned difficulties, as well as for any other type of damage, including indirect, special or consequential damages that arise or experience the Users, even in in the event that such failures affect the amounts that must be paid or credited.
2- PAYMENT MANAGEMENT.
A) Monthly payment management. By making use of this service, the User accepts the contract with EPSA for monthly payment management by our billing and collection area, after the payment made by card considering the months contracted in the operation, who will be sending your corresponding invoice between the 1st and 5th of each month, having a cut-off date on the 25th of the same month that presents the date of issue of the invoice, where the bank details for payment appear.
B) Suspension of service. The parties agree that, if the invoice is not paid on the agreed date, the service will be suspended on the last day of the month, and the service will be reinstated 24 hours a day. after the pending payment.
C) Loss of discounts. Additionally, if the client has a discount for the volume of licenses contracted and could not pay according to the cut-off date, he will lose the discount considered on the pending invoice, for which an additional invoice will be generated for the difference under the concept "Unauthorized discount" indicating the month to which it corresponds.
3- DISPUTE RESOLUTION.
A) Users of the BrumBee® Payment Platform, in exercise of the rights enshrined in their favor in the Federal Consumer Protection Law, may initiate the corresponding actions through PROFECO's CONCILIANET system and/or before the Delegations of the competent PROFECO.
B) Users agree not to impute any responsibility to EPSA for suspending the performance of its mandate during the time it takes to vent the mediation, not being able to allege under any circumstances the negligence or distraction of the resources used to provide the service on the BrumBee platform. ® .
C) In the event that for any reason PROFECO is considered incompetent to resolve the dispute raised, the user may exercise the corresponding actions before the competent authority.
D) In the resolution of controversies through mediation, subject to the Protected Purchase, funds will be returned to a User only when there are elements that can justify said decision, in a sufficient and reasonable manner, making said return only to the bank account that the user indicates, adhering to the procedures and times provided for in the applicable legislation.
E) The established and valid addresses for all pertinent legal purposes will be those established in the Payment Management Requests, unless the Users reliably establish another in their claims before PROFECO or any other competent authority.